Patients – Office Hours and Appointments

Our office opens Monday to Friday between 8am and 6pm (varying opening times). After hours appointments made outside of normal business hours are at the discretion of the radiologist/chief radiographer. We do not provide any after hours appointments, unless our radiologists and chief radiographer organises this.

Consultations, CT scans, nuclear medicine, vascular, injection/pain management and ultrasonography are all appointment only. We send SMS reminders for the appointment, if you do not wish to receive an SMS please advise the receptionist.

A female sonographer is available by request for sensitive tests. Please note that a request for a female sonographer may lead to a longer wait time due to prior booked appointments. If you wish to have an appointment with a specific sonographer please let reception know as soon as possible.

For CT scanning please check with receptionist for arrival time to complete paperwork, for Nuclear Medicine please arrive 30 minutes before appointment time to complete paperwork, for General x-ray and ultrasounds please arrive 15 minutes before appointment time to complete paperwork.

As a general rule our appointments run to time, however our clinicians may run late due to emergencies and patients will be informed of this. We do allow for “walk in” appointments for general x-ray and for urgent cases. If you cannot attend please advise our practice as soon as possible. Please bring relevant previous films for comparison.

After the test please take a seat in the waiting room until your clinician provides you with a slip of paper, take the paper to the reception desk, you will be asked to sign a Medicare form (or pay out of pocket fee if applicable) and you will be given your films to take with you.

Patients MUST see the receptionist before leaving the practice

Patients should not present in an emergency situation to our practice and should proceed to the nearest doctors surgery or hospital emergency department

Bulk Billing – How much will the test cost?

Lakes Radiology bulk bills  for all services, with the exception of  Ultrasound, ultrasound guided intervention and nuchal testing, which incur a small out of pocket fee.

To receive a rebate, Medicare guidelines or sufficient clinical information must be provided or the patient will incur an out of pocket fee.

Ultrasound and nuchal testing services are charged a gap (for all non-concession card holders.)

Full payment is required on the day of service.    Patients are advised of the total cost at the time of booking.  Lakes Radiology has the facilities to send the claim to Medicare on the patient’s behalf.

  • Ultrasound          $55 gap
  • Nuchal testing    $90 gap
  • Ultrasound intervention   $80 gap
  • There are EFTPOS facilities available.

Billing for Pensioners, health care card holders, children under 16 yrs and full time university student (card holders):

  • Bulk billed for ALL services.
  • Lakes does not accept Seniors Card.
  • ALL pension, HCC and full time student cards MUST be sighted on day and be currently in date at time of service.


What if my test is Workers Compensation or Third Party?

Should your appointment be workers compensation or insurance related, our receptionists must be advised prior to the appointment so that approval can be obtained. Patients who do not present with this information will pay for the account on the day of service and be reimbursed by their employer or insurance company please feel free to discuss our billing policy with our practice manager should you have any queries.

Can I have access to my health record?

Patients who wish to obtain a copy of their report must sign an access form available from reception.  Our practice acknowledges that patient health records are confidential documents and are maintained in this practice in a secure and confidential manner. Our privacy policy explains the systems in place for the collection of data, storage of data and release of information. A copy of our privacy policy is available in the waiting room.

Will I get the result on the day?

The radiographer or sonographer cannot provide the result of the test on the day to the patient. A radiologist views the images and provides a report for the referring doctor. In an emergency/urgent situation, the radiologist will consult the patient on the day and contact the referring doctor immediately.

Do you have Disabled access?

Patients are advised that our practice has disabled access via a ramp at the front entry of the building or via lift in the rear of the building from the carpark. All parking is on the street and the parking is hourly, unmetered around our practice building. There are some side and rear streets with unlimited parking.

What if I need an interpreter?

Please advise our receptionists or doctors if translation for patients is required. We are registered with TIS and will arrange this for you.

Do you promote respiratory etiquette in your practice?

Please advise our receptionists if you are immunosuppressed or suffering an illness requiring isolation. A room will be made available to you. If you have a cold, flu or any other infectious disease, please use our Antibacterial Gel, ask our receptionists for a mask, and staff should be advised so that tissues can be bagged after your departure.

Privacy Statement | eReferrals | Image Access (Doctors only)